Frequently Asked Questions
Everything you need to know about shopping with On Ya Apparel.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the country usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
Which payment methods do you accept?
On Ya Apparel accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my On Ya Apparel garments?
To maintain the quality and longevity of your clothes, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are also printed on the internal garment labels.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.